From the time you receive your original art piece, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you've purchased from OvanezArt and are not fully satisfied, you have seven (7) days to notify us that you'd like to return the work. Then, you’ll have three (3) days from the day you contacted us to ship out the artwork through a traceable method and provide us with the shipment’s tracking number. If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply.)
Step 1 – Within seven (7) days of your merchandise delivery date, please email firstname.lastname@example.org to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials. If you've already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to us.
Step 3 – Arrange to send the packaged artwork directly back to us using a traceable shipping method.
Step 4 – Email all shipping details including tracking number to email@example.com.
Once the piece safely reaches us, OvanezArt will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional information about returning original artwork--PLEASE READ.
- OvanezArt is not responsible for undelivered returns.
- Additional shipping fees may apply for international returns. The return shipping fees are the responsibility of the buyer. Please note that these fees may possibly be avoided if you inform the courier that the item is a return—though we can’t guarantee this.
Step 1 – Within seven (7) days of your merchandise delivery date, please email firstname.lastname@example.org to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to email@example.com .
Step 4 - A OvanezArt support representative will contact you to discuss next steps.